• FREE SHIPPING and easy returns
  • Trusted by coaches and families since 2004
  • Most Items ship in 1 business day
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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply
login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Please note:

 

1. All items must be returned in "as new" condition in the original packaging and have all the original contents that was shipped with. A copy of your order confirmation email must be included.

 

2. The Return Authorization number must be on the shipping label, not the packaging. PLEASE DO NOT WRITE ON THE PACKAGING.

 

3. There will be a nominal fee if the products original packaging is damaged.

 

4. Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return, or in any way not meeting the above criteria, will be refused.

 

5. Shipping, handling and insurance charges are non-refundable. If the FREE SHIPPING was provided, the FREE SHIPPING cost will be deducted from the refund amount.

 

6. All refunds for credit will be issued only to the credit card account that appears on the original invoice. Allow 1 week for credit. We reserve the right to deem merchandise as unacceptable for return if found to be in used condition, damaged, or mishandled. All merchandise is subject to a $25, or 15% re-stocking fee. That will depend on the product and the product's condition at the time of return. This will be assessed and determined by our return merchandise team.



Shipping

We currently only ship to the 48 domestic United States. We do not ship to Hawaii, Purto Rico, Virgin Islands or Canada.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

More questions about Shipping can be found at FAQ page.

Questions? 866.672.7464

Contact Us

866.672.7464 (866.ORBRING)
866.733.9898 Fax

8817 Knight Rd
Houston, TX 77054

Hours

Mon through Fri
9am to 4pm
Central Standard Time.

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